We understand you might wonder how your new, temporary monthly payment amount was determined. Here's a step-by-step explanation to help you understand the process clearly.
How Do We Calculate Your Monthly Payment?
Analyzing Your Usage History
We begin by reviewing your energy usage over the past few months. This provides a clear picture of your consumption patterns, including any seasonal peaks or dips.
Projecting Your Usage Until the End of the Contract Year
Based on your recent consumption, we estimate your total usage for the remainder of the contract year. This helps us ensure that your current monthly payment will cover the expected costs.
Adjusting for Previous Payments
If it turns out that your earlier monthly payments were insufficient to cover your usage, we adjust your payment to make up for the shortfall. This prevents a large bill at the end of the contract year.
Why Might Your Monthly Payment Be Higher?
Your monthly payment might increase for a couple of reasons:
- Your energy usage in recent months was higher than expected.
- Your previous payments didn't fully cover your usage.
By temporarily increasing your payment, we aim to help you avoid a significant balance due at the end of the contract year, ensuring a smoother financial experience.
What Can You Do If You Have Questions?
If you have specific questions about this calculation or would like us to review the details with you, feel free to respond to the email you received. Our team is ready to assist you personally and efficiently.
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