Why can't I change my bank account number in the NextEnergy app?

Why can't I change my bank account number in the NextEnergy app yet?

At this time, it is not yet possible to change your bank account number directly in the NextEnergy app. To change your bank account number, you need to contact our customer service. This can be done easily by phone or email.

Why can't I change my bank account number myself in the app?

To keep your information as secure as possible, we have chosen not to make this process available through the app yet. Changing a bank account number requires additional security measures to ensure your financial information remains protected.

How can I have my bank account number changed?

To change your bank account number, leave all your information via our chat. Our staff will verify your request within 24 hours and process the changes. Make sure you have your identification and contract details handy.

Will there be an option to do this through the app in the future?

We understand that it would be convenient to change your bank account number through the app. Our team is continuously working on improvements and is exploring the possibility of making this process safer and easier within the app in the future. Stay tuned for our updates for the latest news!