Do you want to cancel, terminate, or withdraw from your energy contract with NextEnergy? How this works depends on your situation.
1. I am switching to another energy supplier
2. I am moving
3. I only want to terminate my gas connection
4. I want to stop using NextEnergy without moving or switching suppliers
5. I want to withdraw from or cancel my new contract
1. I am switching to another energy supplier
If you switch to another energy supplier, you do not need to cancel your contract with NextEnergy yourself.
Your new energy supplier arranges the switch. We receive notification of the switch and the end date of your supply through the automatic market processes.
- You do not need to contact NextEnergy about this.
- Your contract with NextEnergy ends automatically as soon as the new supplier takes over the supply.
- After the termination, you will receive a final bill that reconciles your actual usage and the installment amounts paid.
Please note: Do you have a fixed-term contract? An early termination fee may apply in the event of early termination.
2. I am moving
Are you moving and do you want to terminate your energy contract at your old address? Then you must notify NextEnergy of your move in good time.
A move is not processed automatically through another energy supplier. NextEnergy must process the termination at your old address itself.
To do this, contact our customer service and let us know that you are moving and the date on which you want to end the supply. Please note: We can never process moves retroactively.
Please note: If you are moving and want to remain a customer of NextEnergy at your new address, you can also let us know this.
We will then create a new contract for you and terminate the old contract.
3. I only want to terminate my gas connection
Do you no longer want to use gas, for example because your home has become fully electric?
A gas contract can only be terminated separately when the gas connection has been permanently removed by the grid operator.
- Simply stopping gas consumption is not enough to terminate the gas contract.
- The grid operator is responsible for removing the physical connection.
- After the connection has been removed, gas supply from NextEnergy can be terminated. Your electricity contract will continue.
More information: How can I stop the supply of gas?
4. I want to stop using NextEnergy without moving or switching suppliers
Do you want to terminate your energy contract with NextEnergy, but are you staying at the same address?
In that case, you cannot simply terminate your contract without getting a new energy supplier.
This is related to the rules governing energy supply and the grid operator. As long as your home has an active connection to the energy grid and you want to continue using energy, an energy supplier must be linked to your connection.
If NextEnergy terminates your contract without another supplier taking over the supply, your connection will be left without an energy supplier. The grid operator may eventually disconnect you from gas and/or electricity. This involves high costs.
Important: NextEnergy does not manually process a regular contract termination when the customer switches to another energy supplier. This happens automatically through the market processes.
5. I want to withdraw from or cancel my new contract
Have you recently entered into an energy contract with NextEnergy, but do you want to change your mind? You may be able to withdraw from it.
Withdrawal means undoing a recently concluded agreement within the applicable cooling-off period. This is different from canceling an existing contract.
Whether you have the right to withdraw depends, among other things, on the type of customer and the applicable contract terms.
Residential customers
As a consumer, you generally have a 14-day statutory cooling-off period for an energy contract concluded online, by phone, or away from the seller’s business premises.
- The cooling-off period begins after the agreement is concluded and confirmed, not on the supply start date.
- You can withdraw within the cooling-off period without giving a reason.
- You do not pay an early termination fee for withdrawing within the statutory cooling-off period.
- If the supply has already started, you may owe costs for energy already supplied when the statutory conditions have been met.
Do you want to exercise your right of withdrawal? Then contact NextEnergy within the cooling-off period.
Business customers: microenterprises
Under the Energy Act, a business falls into the microenterprise category when it:
- Has fewer than 10 employees.
- Has an annual turnover and/or annual balance sheet total of no more than €2 million.
Microenterprises have additional statutory protection under the Energy Act. However, this does not mean that they automatically have the same statutory 14-day cooling-off period as consumers.
Whether a microenterprise can cancel a contract free of charge within 14 days depends on the applicable contract terms and the individual situation.
If you want to withdraw from your contract as a business customer, NextEnergy must first check whether you are registered as a microenterprise and which terms apply to your contract.
Other business customers (Small Business)
Does your business not fall into the microenterprise category and is it registered as Small Business?
In principle, there is no statutory 14-day right of withdrawal as there is for consumers.
A contract that has been concluded is in principle binding. It can only be canceled if the contract terms allow this or if another legal basis exists.
Do you still want to terminate the contract? Then the regular terms for contract termination apply. An early termination fee may apply to a fixed-term contract.
What happens if the cooling-off period has expired?
Has the applicable cooling-off period expired and is there no other basis for cancellation? Then the normal terms for contract termination apply.
Do you want to switch to another supplier? Your new energy supplier will arrange the termination through the automatic market processes.
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