The P1 meter from NextEnergy is a smart device that is easily connected to the P1 port of your smart energy meter. It allows you to gain real-time insight into your energy consumption directly through the NextEnergy app on your smartphone. This way, you get better control over your electricity usage, can detect standby power consumption, and achieve energy savings.
Using Bluetooth and Wi-Fi, the P1 meter connects to your home network, after which your consumption data is updated every minute. The device is designed to be easy to install without technical knowledge and actively supports you in making your household more sustainable.
Whether you are just starting to live energy consciously or are already an expert in energy management, the P1 meter helps you manage your energy more intelligently in a user-friendly way.
Contents
1.3 Error screen during connection with the App
2. Problems after installation
4. Unpair and reset the P1 meter
5. Data deletion request (GDPR)
What does a P1 meter do?
A P1 meter is a device that you connect to the P1 port of your smart energy meter. This port is standard on almost all modern smart meters in the Netherlands. Through this port, the meter transmits data about your electricity and gas consumption. This way, you always know exactly how much you are using.
The P1 meter reads this data live and sends it via Wi-Fi to the NextEnergy app. This allows you to follow live on your smartphone or tablet:
- How much electricity you are currently consuming
- Based on the P1 meter, we show the total of what you consume or feed back. This is the difference between your consumption and the electricity from your solar panels
- Your daily, weekly, and monthly consumption history
- Whether there is high standby consumption or peak consumption
The P1 meter thus makes it possible to look very specifically at where and when you consume energy. For example, you might discover that your clothes dryer uses a lot of energy, or that your boiler unnecessarily uses electricity at night.
1. Troubleshooting installation
1.1 Bluetooth pairing failed
What’s going on?
During the installation of the P1 meter, a stable Bluetooth connection is needed to complete the first step. Sometimes pairing does not succeed immediately, for example, because the device is not yet ready or the phone is too far away. In this section, you will read how to easily solve this.
What can you do?
- Wait at least 2 minutes after plugging the dongle into the smart meter.
- Keep your phone within 2 meters of the dongle.
- Check if Bluetooth is enabled on your phone.
- Do you see a purple light on the dongle? Then it has been paired before. Remove the pairing in your phone’s Bluetooth settings and try again.
Do you have an iPhone?
Then it is important to check if Bluetooth usage is enabled in your iPhone settings.
You can check this via the following steps: iPhone -> Apps -> NextEnergy -> Enable Bluetooth usage.
1.2 Wi-Fi connection fails
What’s going on?
The P1 meter does not connect to your Wi-Fi network or you receive an error message such as “Something went wrong.”
What can you do?
- Check if you entered the correct network and password.
- Use the QR scan function if available.
- Restart your router.
- Make sure you connect to a 2.4 GHz network (not 5 GHz).
- Try the installation again.
1.3 Error screen during connection with the App
What’s going on?
During the installation process, an error message sometimes appears on the screen. This can happen at different moments, for example during or after pairing the P1 meter via Bluetooth or Wi-Fi.
1.3.1 Error message after you have paired the P1 meter with Bluetooth or Wi-Fi
The P1 meter is connected via Wi-Fi or Bluetooth, but then an error message appears on the screen
What can you do?
- Close the NextEnergy App
- Unplug the dongle and adapter.
- Remove the P1 meter from your Bluetooth settings
- Open the NextEnergy app and start the registration process again
- If you get an error message again, take a screenshot and then contact 030 203 5800 or klantenservice@nextenergy.nl.
1.3.2 Error message before you could pair with Bluetooth or Wi-Fi
What can you do?
- Close the NextEnergy App
- Unplug the dongle and adapter
- Open the NextEnergy app and start the registration process again
- Take a screenshot of the message and contact 030 203 5800 or klantenservice@nextenergy.nl.
2. Problems after installation
2.1 No live data visible
What’s going on?
The P1 meter seems correctly installed, but no live energy consumption appears in the app. This can be confusing, especially right after installation. This section helps you determine what is happening and how to ensure the live data arrives properly.
What can you do?
- There may be a delay within the first hour; please wait a bit.
- Check if your phone is on the same network as the P1 meter.
- Check the LED light:
- Blue/green blinking: no data is coming from the smart meter → Reposition the dongle.
- Red (blinking): There is a power issue → Reset the dongle and unplug the adapter, then plug it back in.
- Red/green blinking: The server is unreachable → Wait a few minutes. If this persists, please contact us.
-
Orange: firmware update in progress → wait 5 minutes.
Once the P1 meter gains access to Wi-Fi, it will automatically check for a firmware (software) update. If an update is available, it will execute it immediately. This may take a few moments.
- Check the connection status in the app. If it says “Offline,” there is a connection problem. Go to step 1.2 to resolve this.
2.2 I see a green light but no data
The P1 meter seems correctly installed, but no live energy consumption appears in the app. This can be confusing, especially right after installation.
Steps to re-register your P1 meter
Check the current situation
You tried to register the P1 meter, but after registration it still didn’t work. You do see a green light. Then you removed the P1 meter from the P1 port without first disconnecting the Bluetooth connection.
Remove the P1 meter from Bluetooth settings
Go to your phone or tablet’s Bluetooth settings and remove the P1 meter from the list of connected devices. This is an important step to start over.
Reinsert the P1 meter
After removing the P1 meter from Bluetooth settings, you can put the meter back into the P1 port of your smart meter.
Start the registration process again
Open the app and follow the registration process again to pair the P1 meter.
3. Change Wi-Fi settings
What’s going on?
A proper Wi-Fi connection is essential to receive consumption data from the P1 meter in the app. If you get an error during installation or cannot establish a connection, there may be several causes. Below we explain what you can do.
What can you do?
- Go to the P1 meter settings in the app and choose “Unpair.”
- Unplug the dongle and adapter.
- Remove the Bluetooth pairing on your phone.
- Start the installation again via the app and enter the new Wi-Fi details.
Note: Previously collected data will not be visible after reinstallation.
4. Unpair and reset the P1 meter
If your home network has changed (for example, due to a new internet provider), you need to reconnect the P1 meter to the correct Wi-Fi network. Here’s how to do this safely and correctly without unnecessary data loss.
• Remove the meter in the app.
• Unplug dongle and adapter.
• Remove Bluetooth pairing.
• Data is not automatically deleted.
5. Data deletion request (GDPR)
What’s going on?
You no longer want to use the P1 meter and want to delete all data.
What can you do?
- Unpair the P1 meter in the app.
- Remove the dongle from the smart meter and unplug the adapter.
- Delete the Bluetooth pairing on your phone.
- Data is not automatically deleted. If you want this, contact our customer service for permanent deletion (in accordance with GDPR).
6. Returns & Replacement
Is your P1 meter no longer working properly despite all the steps in the manual? Then there may be a technical defect or it may simply be broken.
Contact our customer service.
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